Frequently Asked QuestionsIn our opinion there is no such thing as a standard funeral. Each and every funeral is individual to the family concerned. It is up to that family to pay their last respects and say their last farewell in the manner that is most suitable for them. The following information is there to help answer questions that we are most often asked about the funeral and services associated with it:
(Q). What Are Doctors Forms?(A). When a funeral includes a cremation, two doctors MUST attend and certify death. The FIRST doctor must be the doctor who attended the deceased during his/her last illness. The duty of the SECOND doctor is essentially one of confirmation. This doctor must not be related to the first doctor either through family or practice. For this service, each doctor makes a separate charge, which we, the Funeral Directors usually pay on behalf of the deceased's family.
(Q). How Many People Can Be Seated In The Limousine?(A). In each limousine there is room for six people in the rear compartment and room for one in the front with the chauffeur.
(Q). How Do We Know What To Do At The Funeral?(A). On the day of the funeral the Funeral Director is there to help and guide you, your family and friends. If you are unsure of anything please ask the Funeral Director.
(Q). Can The Family Carry The Coffin?(A). Yes, although we would ask that you contact us as soon as possible to ensure that it is safe to do so.
(Q). Can We Visit The Deceased And Pay Our Last Respects?(A). Yes, our Chapel of Rest is open and available to you at anytime. If you wish to visit our private chapel, please ring and inform us when you would like to come and we will be pleased to arrange for a member of staff to meet you.
(Q). Can We Have The Deceased Brought Home?(A). Yes, we can bring the deceased home, usually on the evening before the service or on the morning of the service, so the deceased can leave from home.
(Q). Can We Choose What Music Is Played At The Crematorium?(A). Yes, If you have a special request or would like a particular piece of music playing either as you walk into or out of the Crematorium Chapel, please let the Funeral Director know as soon as possible.
(Q). Can We Request Donations To Charity?(A). Yes, if donations to charity are requested in lieu of flowers, we will accept and list donations on your behalf and forward them to the charity of your choice.
(Q). Does The Coffin Move During The Funeral Service At The Crematorium?(A). No the coffin does not move until all relatives and friends have left the Crematorium Chapel. At some Crematoria there are curtains that close at the head of the coffin, but this is only done at the request of the relatives.
(Q). Are The Handles On The Coffin Removed Before The Cremation Takes Place?(A). No. There are strict laws regarding cremation. Nothing may be removed from the coffin before cremation without the permission of the Home Office.
(Q). Is Each Cremation Carried Out Individually?(A). Yes. The identity of the coffin name plate is checked by the Crematorium Attendant before it is placed in the Cremation Chamber. This only holds one coffin or casket at a time and again there are rules that must be abided by.
(Q). Do I Get The Cremated Remains Back That Belong To Me?(A). Yes. Once the cremation has taken place, the cremated remains are removed and left to cool before being placed in an urn. This urn is clearly identified as to whose remains they are.
(Q). What Can I Do With The Cremated Remains?
- You may wish to scatter the ashes in the wildflower meadow or inter in a plot at Tarn Moor memorial woodland.
- You may wish to purchase a grave just for the purpose of interring the cremated remains. This allows you to have a headstone and have other members of the family buried there in the future.
- You may keep them at home in a special urn or memorial.
- You may scatter them in a special place.
- The remains may be buried in an existing family grave.
(Q). How Will I Know Who Attended The Funeral?(A). If requested, we will distribute attendance cards to mourners at the funeral, these will be given to you.
(Q). What About Catering After The Funeral?(A). If you require catering after the funeral you can make your own arrangements or contact us to make a booking at a hotel or restaurant. Alternatively we can provide catering and staff at your home or elsewhere.
PLEASE INFORM US IF YOUR SOLICITOR IS TO BE RESPONSIBLE FOR THE PAYMENT OF THE ACCOUNT.
(Q). When Can I Put A Headstone On The Grave?(A). If the grave is “earth” rather than 'bricked' then the grave will take six months or more before the ground is firm enough to take the weight of a headstone. If the grave is 'bricked' inside, then it does not take as long.
For further advice please contact your Funeral Director, who will be pleased to advise you.
Further HelpIn certain circumstances the next-of-kin can receive help with the cost of the funeral from the Social Fund. (Claims must be within three months of death.) Ask your Funeral Director for further information on Death Benefits. Your financial circumstances may now have changed and you could be eligible for various state grants. To find out more call Social Security on Free phone 0800 666 555 Your local Citizens Advice Bureau can also help you.
Organisations to be Informed of the Death
- Car Insurance - Documentation will have to be changed as you are not legally insured to drive if the policy is in the Deceased Name.
- Social Services/District Nurses - If there is equipment belonging to either of these, it must be returned.
- Hospital and/or family Doctor
- Employer or Professional Association
- Inland Revenue
- Social Security - (Form 344/BD8 needs to be completed to cancel any direct payments into a bank account. This white certificate is provided by the Registrar of Deaths)
- Local Council - (Re any housing/rate benefits and council tax)
- Gas, Electric, Water, Telephone and Cable Companies
- Post Office - ( Should redirection of mail be required)
- Credit Card Companies
- Store Cards
- Banks and Building Societies
- Investments and Insurance Policies - (Premium Bonds are not transferable. The Post Office will issue you with a form that needs to be sent to the Bonds and Stocks Office. For further advice we suggest that you consult a Financial Adviser or Accountant.
Items to be Returned
- Passport - (You should return the passport to : The Passport Office, U.K. Passport Agency, 5th Floor, India Building, Water Street, Liverpool.)
- Driving License - (You should return the driving license to : D.V.L.A., Swansea, SA99 1AB)
- Vehicle Registration Documents – (To change name of ownership)
- Car Insurance - (To change Policy Holder's name or a refund may be issued)
- Television License - (To change name or a refund may be issued)
- Season Tickets and Club Memberships Cards - (A refund may be issued)
- Library Books and Card
- National Insurance Papers
If the Property is Unoccupied
- Make sure all windows and doors are locked and secure, if there are any cat/dog flaps make sure they are secured.
- In winter leave some heating on, as this will prevent any pipes from freezing.
- Make sure that the fridge door is left ajar and that all perishable foods are disposed of. Household plants may need to be tended to.
- It may be advisable to let a neighbour have a key to remove any free newspapers and post to stop them building up.
- Blinds or curtains may be adjusted every couple of days, hence giving an appearance of the house being occupied.
- Time clocks can be purchased from most hardware stores, which time a lamp or light to turn on and off at certain times.
We are available 24/7Here on our website we have tried to outline the basic services we offer to all our customers. We will however be happy to meet you and discuss your individual requirements as we appreciate every funeral will be different.
Call us on 01756 792738
Brook Smith Funeral Directors
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